Customer support

Contact us

Real people on support, by Telegram or our contact form. Telegram is the fastest way to reach us.

Our only official Telegram username is @CheaperForex. Any other username using our name is fake. We never message you first.

Send us a message

Tell us what you need. If it is about an order, include the order number and we can look it up straight away.

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Your files are kept in your customer portal. Download instructions are also emailed automatically after purchase, so check your spam folder.

My Licenses holds DowGold and PrismAlgo license keys. 7-day money-back terms

EAs over $300

Optional, if you need help: a one-time free install over AnyDesk, plus settings advice and custom presets for your account.

Choose Remote install as the topic, add your order number and we will reply to arrange a time.

Common questions

Instant download

Your file is provided immediately after payment. In very rare cases we manually review an order first, then send your download straight after. If you don’t receive your file, you can request a full refund.
Free lifetime updates

All updates are free. They’re provided on a best-availability basis: we get new versions as fast as we can, led by customer demand, but we don’t guarantee them immediately. If you need every update the moment it’s released, our service may not be the best fit for you.
Unlimited activations

Use it on as many accounts and computers as you want, live or demo. There are no restrictions on how you use it.

DowGold and PrismAlgo are the exception: they are sold by account slots, so your license sets how many accounts can run it at the same time.
7-day money-back

Refunds only cover an EA that fails to attach to your chart because of errors we can replicate. We don’t cover changing your mind or not liking the EA. All brokers are different, and results are never promised because markets are constantly changing.